Shipping Policy

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Custom orders or specialized items may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Methods and Delivery Time

  • We offer shipping across South Africa via reliable courier services.

  • Standard delivery times range between 3-7 business days, depending on the destination.

  • Expedited shipping options may be available upon request at an additional cost.

3. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the order.

  • Customers will be informed of the applicable shipping fees before order confirmation.

  • Free shipping promotions may be offered on select orders, as advertised on our website.

4. Delivery and Receiving Orders

  • Customers are responsible for providing accurate shipping information. LiquaFlo Borehole Solutions is not responsible for delivery failures due to incorrect addresses.

  • A signature may be required upon delivery. If the recipient is unavailable, the courier may attempt redelivery or leave a collection notice.

  • If an order is undeliverable and returned to us, additional shipping fees may apply for reshipment.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS.

  • Customers can track their shipments through the courier’s website or by contacting our support team.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 48 hours of receipt with photographic evidence.

  • Lost shipments will be investigated with the courier, and we will work to resolve the issue as efficiently as possible.

  • LiquaFlo Borehole Solutions is not responsible for delays caused by third-party shipping providers.

7. International Shipping

  • Currently, we do not offer international shipping. Orders are only fulfilled within South Africa.

8. Changes to Shipping Policy

  • We reserve the right to update this shipping policy at any time. Any changes will be reflected on our website.

For any questions regarding shipping, please contact us at 065 632 4114 or info@liquaflo.co.za