Returns

Returns Policy

1. Introduction At LiquaFlo Borehole Solutions, we take pride in providing high-quality products and services. We understand that there may be instances where a return is necessary. This policy outlines the conditions and process for returning products purchased from us.

2. Eligibility for Returns

  • Returns are only accepted for defective or incorrect products delivered.

  • The item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Returns must be requested within 7 days of receiving the product.

  • Custom-made or special-order items are non-returnable unless faulty.

3. Non-Returnable Items

  • Products that have been used, installed, or damaged due to improper handling.

  • Any product without its original packaging and proof of purchase.

  • Services, including borehole drilling, pump installation, and maintenance.

  • Items purchased on clearance or promotional sales.

4. Return Process

  1. Initiate a Return: Contact our customer service team at 065 632 4114 or info@liquaflo.co.za with details of the issue and relevant supporting evidence (e.g., photos of defects or incorrect items received).

  2. Approval & Instructions: If the return is approved, we will provide you with a return authorization and instructions for sending the item back.

  3. Shipping the Return: Customers are responsible for return shipping costs unless the return is due to an error on our part.

  4. Inspection & Resolution: Once received, the item will be inspected. If deemed eligible, we will process a replacement, store credit, or refund as applicable.

5. Refund & Replacement Policy

  • Defective Products: A replacement will be provided where possible. If a replacement is not available, a refund or store credit will be issued.

  • Incorrect Products: We will exchange incorrect items at no additional cost to the customer.

  • Refund Processing: Refunds (if applicable) will be processed within 7-10 business days via the original payment method.

6. Damaged or Lost Shipments

  • If an item arrives damaged due to shipping, please report it to us within 48 hours with photographic evidence.

  • We will liaise with our shipping providers to resolve the matter and arrange for a replacement or refund.

7. Warranty Claims

  • Many of our products come with manufacturer warranties. If a product develops a fault beyond the return period, it may still be covered under warranty.

  • Warranty claims should be directed to us, and we will assist in liaising with the manufacturer.

8. Amendments to this Policy LiquaFlo Borehole Solutions reserves the right to modify this Returns Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

For further assistance, please contact our support team at 065 632 4114 or info@liquaflo.co.za